What Information We Gather and Why
When you open an account, we collect the details you submit — your name, contact information, and the wallet identifiers linked to your bKash, Nagad or Rocket account. These are needed to process deposits, verify withdrawals and match transactions back to your account correctly. We also
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collect technical data: your device type, browser, IP address and session activity. This helps us secure your account and detect unusual access patterns. When you deposit via Nagad or Rocket, the transaction reference number is logged alongside your account record so any payment query can be
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resolved without delay. We do not store your mobile banking PIN or full wallet credentials — payment authentication happens inside your bKash, Nagad or Rocket app, not on our servers. Cookie data is collected during your sessions to keep your lobby preferences and login state active.
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We retain account data for as long as your account remains open and for a further period required by applicable compliance obligations. You may request a copy of the data we hold on you at any time by contacting our support team. Whether your account and
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data is subject to specific local regulations depends on your jurisdiction and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.