Reference

Understand Your Rights and Eligibility at 444game

Access to 444game depends on your local law and eligible regions — we want you to know exactly where you stand before you open an account.

Eligibility by local lawbKash, Nagad, Rocket account rulesData handling policyAccount access termsJurisdiction-dependent access
444game Understand Your Rights and Eligibility at 444game
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account data and transaction records are handled with care. We do not share your bKash, Nagad, or Rocket wallet details with third parties outside of what is required to process your transaction or comply with applicable law. Here is what you need to know about the key areas of data and account security.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of the data we hold by contacting support with your account reference number.

Cookie Use

We use cookies to keep your account session active and to track page performance. You can adjust cookie settings in your browser; disabling some cookies may affect how account pages load on mobile.

Account Security

Your account is protected by password and OTP verification. If you receive an OTP you did not request, contact support immediately through live chat and do not share the code with anyone.

Requesting Changes

To update personal details or request removal of your data where law permits, submit a written request via email or the Help Centre. Include your account ID and the specific change or removal you are asking for.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a specific question about how our terms apply to your account, your wallet activity, or your data, you can reach our support team through the channels below. We handle legal and policy queries separately from general account help — flag your message as a legal or terms query so it reaches the right team without delay.

Live Chat Open the chat window on any page. Flag your query as a legal matter and our team will route it to the correct person rather than general account support.
Email Support Write to our support address with your account reference and a clear description of the legal or policy issue. We aim to respond to written queries within a reasonable timeframe.
Account Help Centre Log into your account and open the Help section. From there you can submit a formal request about terms, data access or eligibility that creates a tracked record for your query.

Answers to Common Legal and Policy Questions

These questions cover the legal and policy topics we hear about most from account holders in Bangladesh. If your question is not here, reach us via live chat or email with your account reference and we will respond with a specific answer.

Yes. Access depends on your local law and eligible region. You are responsible for confirming that using the platform is lawful where you are located before opening or continuing an account.

Submit a written request through the Help Centre or by email, including your account reference. We will identify what data we hold and provide a summary within the timeframe required by applicable law.

Wallet reference numbers and transaction records are retained as required by applicable regulations. We do not store your full wallet login credentials and do not share wallet details outside of transaction processing.

You can submit a deletion request where your local law permits it. Some data may need to be retained to comply with legal obligations even after an account is closed. Contact support to start this process.

Updated terms are posted on this page with an effective date. Continuing to use your account after that date means you accept the revised terms. We recommend checking this page if you receive a notification about a terms update.

Contact our support team via live chat or email, flag the message as a legal concern, and include your account reference. A senior team member will review the matter and respond directly to your query.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.